24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you may be charged $50. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Effective immediately, our cancelation policy regarding packages is as follows. We ask that you call and give notice if you are unable to make your appointment, so that the space may be filled. Without any notice you will forfeit that treatment number in your package. This pertains to all of Renewal's Packages, but specifically the Microderm, EndyMed, and Waxing packages.
We look forward to serving you!